We're a literature and curriculum company with a mission to get great stories of history into every curious child's hands. Our award-winning books and curriculum are lighting it up across the nation. We believe education should be an adventure customized to the wonderfully unique way each child learns. That wasn't the way many of us got to learn, right?
Are you looking to join a growing company that does good things in the world? Do you long to work with people you like, enjoy the work you do with a winning team committed to a great mission? We'd love to meet you. Come grow with us!
For parents seeking to teach at home, Beautiful Feet Books strives to help educate and embolden them through our unique and flexible teaching approach focused on the singular goal that parents want their child to thrive and grow in a world of rapid change and unpredictability. We pride ourselves on offering award winning curriculum and unique hospitality to our exceptional families through our proprietary guided teaching approach cultivated by our amazing curriculum team.
We are looking to add a great customer hospitality person to our team!
This position is for you if you are:
Articulate, professional, and adept at relating to young families. Highly accountable, you know great relationships with customers and team members alike are built on integrity and authenticity.
A natural conversationalist and excellent listener. You exude energy, positivity, and confidence and love the challenge of meeting new people and solving for their challenges. We love the phone calls we get around here. Hope that’s a favorite place for you to shine, too!
A writer at heart. Words matter, and we know that the more clearly and interestingly we can write the stories we want to invite our customers into – the more hearts we will win. Avid writers welcomed!
Self-motivated, curious, responsive, and results-driven. We call this Batteries-Included. There are limitless ideas that could boost the effectiveness of communicating answers to questions (faq’s), and staying connected to our customer’s journey with us. Sound like something you might find interesting to take on? It’s two of our strategic goals this year in our Customer Experience department.
A collaborative team player. You value others’ talents and seek out their ideas to achieve exponential results.
Passionate about helping other people achieve a bigger, brighter approach to their life.
Adept at using technology to organize, analyze and create. We are constant seekers of efficiency tools (apps) to do work more efficiently, and creative tools to offer us a better visual (aspirational) platform for explaining/demonstrating how our products solve our customers’ problems.
We also want you to have:
A Growth Mindset: You are constantly learning, growing, and setting bigger goals. You are courageous and create value first before expecting opportunity.
A Hunter Mentality: You are persuasive, adaptable, and solution-focused.
Post-Secondary Education. You have some kind of traditional or alternative education beyond high school.
Speed and accuracy on the keyboard? Yay, so glad you do!
You'll be responsible for:
Customer Success – We use a principle of hospitality rather than service. It’s more personal and requires you to be present so you will remember (and record) those special moments with each customer.
Product Knowledge: The more you know, the better you will connect on this one. Hop in and become a student of Beautiful Feet Curriculum. Learn it from the customer’s experience.
Strategies for the Customer Journey: This is the year we go after a CRM and the priority of knowing where the customer is in their journey with us. You’re coming at the perfect time. Learn and develop our new capability right alongside us.
Problem Resolution: Ahh, the problem. It’s the best opportunity to wow the customer. Whether it’s a “mistake well-handled” or a solution to a perplexing problem, this is where we can really shine.
Cross Team Collaboration: Everyone here does something really well. The more you can tap into their unique gift, the more exponentially you’ll come out of the gate. We all share knowledge and capability around here. Cool, huh?
Time and Task Management: Like any growth-minded company, there is never enough time. Yet we all get the same amount. The companies that learn to manage their time and priorities well are the ones that rise above others. We use tools to help us do that. Do you have a few that help you?
Why Beautiful Feet Books?
We have:
Exceptional Customers: As a Customer Experience Associate, you will play a key role in dramatically improving people’s lives. Our customers are quite extraordinary and our team members are very committed to growth, collaboration…and fun.
Extraordinary Culture: As a company that teaches families how to look for and bring out the best in their children and themselves, our team walks our talk. We take a lot of pride in cultivating an extraordinary culture. We are constantly supporting our team members in their own learning and growth as we grow and innovate as a company.
You'll also get:
Top-tier onboarding and training
Generous paid time off package.
80% reimbursed medical benefits for full-time employees.
Insightful assessments to help you identify your own unique set of strengths.
Unlimited free drinks, coffee, and tea, plus occasional catered food and snacks.
A $100 per month wellness contribution for a gym or recreational sport.
